FAQ
1. Where do you ship?
We currently ship across the United States.
2. How long does shipping take?
We offer multiple shipping options:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): $0
- Free Standard (7–14 business days): $10
- Free Shipping (Bags only, 7–14 business days): $0
Shipping times may vary slightly depending on your location and demand.
3. When will my order be processed?
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
4. Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email so you can monitor your delivery.
5. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We’ll make it right as quickly as possible.
6. Do you accept returns or exchanges?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be unused and in original condition.
7. How can I contact you?
You can reach our support team anytime via email. We aim to respond within 24–48 hours.
8. Do you offer refunds?
Yes. Once we receive and inspect your return, refunds will be processed back to your original payment method.